Find answers to common questions about LMV Packaging's products, orders, and policies.
Can I edit or cancel my order online?
Orders cannot be edited or cancelled online. Please contact our customer service team immediately if you need assistance with your order.
Do I need to register on the website to place an order?
No, registration is not required. You can place an order as a guest for your convenience.
Is there a minimum order amount for free delivery?
To add more products to your shopping basket, select the product and add the amount you need, then "Continue Shopping". You can adjust the number of required items in the "Shopping Basket" before you check out.
Can I place an order over the phone?
Unfortunately, we do not accept phone orders. All orders must be placed directly through our website.
How can I check the status of my order?
After placing your order, you’ll receive a confirmation email. Once dispatched, you’ll receive tracking details to monitor the delivery status.
Do you offer bulk discounts?
For larger orders, please contact us directly via email to discuss potential bulk pricing and discounts.
Can I specify a delivery date for my order?
While we offer next working day delivery for orders placed before 1 pm, please contact our customer service if you need to request a specific delivery date.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal, Google Pay, Apple Pay, and bank transfers.
Can I pay using multiple payment methods?
We currently only support one payment method per transaction. Please select the most convenient option for your purchase.
Are there any additional fees for using specific payment methods?
No, there are no extra charges for using any of the accepted payment methods on our site.
Can I request an invoice for my purchase?
Yes, after completing your order, an invoice will be emailed to you.
When will my order be dispatched?
Orders placed by 1 pm are dispatched the same day (Monday to Friday) using a next working day delivery service within mainland UK.
What delivery services do you use?
We partner with few couriers & deliveries companies, depending on the items in your order and area.
Do you deliver outside mainland UK?
W do not offer collections in person from our warehouse, as there is no access for the public
Do you deliver on weekends?
Standard next working day delivery applies only on weekdays.
Can my boxes be printed?
No, we currently do not offer printed boxes or sellotape.
Will my boxes arrive readily assembled?
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as damaged or incorrect items.
What is your return policy for stocked items?
You may return stocked items within 14 days of purchase if they are unused and in the original condition. Contact us for a return authorization before arranging the return.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as damaged or incorrect items.
How do I process a return for damaged or defective items?
If you receive any damaged or defective items, please call us within 14 days. We will arrange for a collection and a refund, credit, or exchange at no additional cost.
How long does it take to process a refund?
Once we receive your returned items, we typically process refunds within two working days. Refunds are issued to your original payment method.
Are there any items that cannot be returned?
If we shipped the wrong products to you, we will be happy to re-arrange an immediate replacement.
Is your website secure?
We promise to protect your personal information and ensure that any website that asks for personal information is highly secure.
Do you store my credit card details?
Not. When you place orders, we offer to use a secure server via Stripe. We do not store any credit card details. Your personal data is only used to process your order.
How are my delivery details stored?
Your personal details - contact details, email address, order history, etc. - are stored on a secure server. We only share your details for delivery purposes.
What personal details are required?
We need to know your full name, home address, delivery address, as well as your e-mail address to confirm your order and your telephone number in case we need to contact you faster than waiting for an e-mail reply.
Will you use my details for marketing purposes?
We will send you emails confirming and updating you about the order you have made on our website.
